Building Value in your Cleaning Service
Agent Clean Solutions tips for Building Value
Providing exceptional quality is often the goal in any service industry, but how do you balance profits and revenue with customer satisfaction, price acceptance, and experience?
If you’re new to the business, it may be tempting to drop your prices to match what you think your customers are willing to pay. This method often shows short-term success, but is not sustainable as your business grows. The key is to build value in your services so that the customer expectation matches the price that you’re asking. Here are three steps to building value in your pressure washing and soft washing services.
1. Clear Expectations
One of the most important things to do when dealing with customers is to ensure that your scope of work clearly matches the customer’s expectations. Failing to match what your customer is expecting is a quick way to lose credibility, so it’s best to be as clear and concise as possible when offering your services.
An easy way to do this is to review the scope of work with the customer prior to the job date. This helps make the customer feel comfortable with the work to be performed, and protects you as the contractor from miscommunication.
2. Exceed Expectations
Another way to leave your customer completely satisfied is to exceed their expectations. When performing your walk through, look for a small service – maybe 5 minute in time commitment – to do for the customer. This could be rinsing or washing some outdoor furniture, or rinsing off their AC unit. Avoid complicated add-ons, as making a mistake will not favor the customer to you even if it was done with the right intent.
3. Use Professional Equipment and Soaps
Professional image plays a large part in developing your credibility with a customer. People subconsciously make decisions about whether or not to trust a company based on how they perceive your image. You can easily increase your credibility by utilizing equipment and products that are not readily available to the customer. This increases the perception that you are the expert, and validates their decision to hire you instead of doing it themselves.
There are many excellent, dedicated cleaning solutions for soft washing and pressure washing. Agent Clean Solutions offers a line of detergents and additives revolving around day-to-day operations, including degreasers, enhancers, surfactants, and neutralizers. Learn more in our Product Overview.
Agent Clean Solutions offers high-quality detergents, surfactants, and degreasers for use in the exterior cleaning industry. Originally developed to provide optimal products for Agent Clean franchise, A leader in the cleaning industry, Agent Clean Solutions provides a product lineup useful for day-to-day soft washing, power washing, and window cleaning operations, as well as business and systems training at events around the country. For information regarding this release or our products, contact our office at (855) 927-4243 or email email@example.com.